CANCELLATION OF ORDER
Orders may be edited, changed or cancelled prior to packaging and/or shipping. If a refund is requested after packaging, a refund request will incur a charge of £5.00 to cover packaging costs. Please contact [email protected]
UNWANTED ITEMS
We offer refunds or a credit on unopened, undamaged and "as-new" returned jewellery. Returns are accepted if requested within 30 days of receipt of delivery. Jewellery and packaging must be in the same condition as when it was received. Internal packaging and "void" seal must be intact, un-tampered and unopened. Non-faulty returns sent back worn, open or with a broken hygiene seal will not be refunded or returned. They will be incinerated and treated as biohazard items. Body jewellery/earrings are legally classed as "personal goods" and for reasons of health and hygiene, do not automatically qualify for returns under UK regulations. This legislation is in place to protect customers and staff.
Unwanted item(s) postage must be paid for at the customers expense. Returns are receommended using Special Delivery via Royal Mail. It is the customer's responsibility to use a service that covers the overall cost of items, to enable a claim against possible loss. StockoThePiercer does not guarantee any receipt of returned jewellery.
Providing the item is returned safely and in brand new, unopened condition, we will offer credit back to the original purchasing customer within one week, in the form of a refund. This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.
INCORRECT ORDER/FAULTY ITEM(S)
On rare occasions there may be certain exceptions to our refund policy: if an incorrect order is received or the item is damaged, StockoThePiercer will accept full responsibility and will offer a full replacement or refund via the original means of payment.
Please note: Forced damage to or evidence of foul play (for example and not limited to) ring hinges, seam rings or gem settings will not incur a refund or replacement.
Any return requests of this type must be made within 30 days of receipt of delivery. Email [email protected]
LIFETIME GUARANTEE ON BRANDED JEWELLERY
We offer a lifetime guarantee on our items
The Guarantee covers defects in workmanship such as an unreliable fastener or a fallen stone. It does not cover loss. We recommend Accidental Loss Insurance to cover expensive items.
The Guarantee does not cover damage from:
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transportation;
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storage;
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improper use;
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exposure to solvents or chemicals;
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failure to follow product instructions or to perform any preventive maintenance;
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modifications;
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unauthorized repair;
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normal wear and tear; or
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external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
The faulty item will require returning to us. Workmanship faults will be repaired and if not possible, the item will be replaced. Refunds are not available on warranty items. The cost of postage will also be covered by the guarantee.
Please note: The final decision on the damage to the piece lies with the manufacturer. If the item is not covered by the guarantee, the cost of repair and postage will be required as set by the Manufacturer.
REQUEST A RETURN
A Return Request must be submitted via email, [email protected]. If your return request is approved and requires posting, you'll receive an email with full instructions. With the exception of unwanted items, StockoThePiercer will cover return shipping costs. After the product is returned, you will receive a replacement on the warranty item or if not possible, a refund.
REFUND PROCESS
Refunds usually take 3-10 business days. This starts from the date the refund is issued for it to be completed and credited back to the original form of payment. The refund process time depends on the method used to make payment. StockoThePiercer has no control over this.
If there are any further questions on the refund process, please contact the payment gateway used at checkout. StockoThePiercer is unable to do this on behalf of a customer.
RETURN TO STORE
In-person returns can be made at StockoThePiercer, 28-30 Williamson Street, Above Tranquil, Liverpool, L1 1EB (Wednesday to Saturday 11am-5pm)